Terms

PLACING AN ORDER
Please ensure that the spelling of all names and words provided is correct at the time of ordering.
As each item is handmade to order, please be aware that wooden items and letter tiles show natural wood characteristics and may differ in shading or grain.
Most writing is done by hand which will not necessarily give a uniform finish. These factors all help contribute to the uniqueness of your design.

DELIVERY
All delivery times stated are approximate, Crafty Monkey cannot be held responsible for delays by Royal Mail or other courier services.PERSONALISATION TIMESCALES
Some of our gifts take longer to make than others, and so on each product page you'll see an estimated despatch time. This is the time it takes for us to create your personalised gift and then pass it to Royal Mail or a specialist courier.
Each item has an individual despatch time, but they're usually sent out as soon as they are ready. This means that your gifts will often arrive quicker, which is great news because nobody likes waiting!

LOST OR DAMAGED ITEMS
In the unlikely event of an item being lost or damaged during transit, we will arrange a refund or replacement item.  If damage has occurred please send photographs of any damaged item along with photos of the original packaging to hello.lana@craftymonkeyshop.co.uk to enable us to arrange the refund or replacement.

SAFETY
All items are for decorative purposes only and may contain small parts which can be a choking hazard to children, please keep all items out of reach of small children.